Vito and Jordan helped with a new install for us. They were timely and insightful when it came to the new unit and how it worked. They were able to get our old unit out and communicated everything they were doing. Vito came out a few weeks later to check on us again and make sure things were still operating correctly and has still been checking in with us. Very professional throughout the whole process!

Jake and Zack did a great job with our regular maintenance call. They were professional and tidy with their work. They answered all my questions and did not rush through the explanation or the work. Highly recommend!

Zack was super sweet and informative during our tuneup! Highly recommend him as a technician. He was someone I would trust with my HVAC system.

Made the switch to Capital city from a competitor and wish I had sooner. Had my first inspection with Jake and he was extremely helpful, knowledgeable, and friendly. Fair prices great service.

Personable, knowledgeable, and took time to address questions and provide education

Jacob Holley with Capital City was absolutely amazing. He showed up on time and was able to install my front porch lights in a matter of minutes. He was also very informative and gave many helpful tips and recommendations.

Tobin was a rock star. Very informative and knowledgeable. I was very impressed with him.

I have been using Capital City for years and have always been satisfied. They are prompt, friendly and do a great job maintaining our HVAC. Joseph Orlando has done my last 2 tune-ups and he is great to work with! I highly recommend him and Capital City!

Tobin was great, honest, took pictures for me and didn't try to sell me on anything. He explained my options for my problem and left me to decide what action I wanted to take. Definitely would recommend.

Spring and fall tune-ups are always on time and show up when scheduled. Jake lets us know if we have any problems and if something is still working but is towards the end of its life. Really like knowing where our system stands. And like Jake as the technician.

Tobin was an amazing help when coming out to do routine maintenance. He was knowledgeable, kind, and got the job done timely.

Great, efficient, friendly service as always.

We set up a maintenance plan with Capital City Comfort Solutions and had a wonderful experience with our first HVAC tuneup today. Jake communicated thoroughly with when he was going to arrive, what he was going to be doing for the tuneup, and explained any concerns found. Great service all around!

Capital City came highly recommended to me from word-of-mouth friends and from my realtor. The entire process from the initial consultation to the comfort specialist coming out to my house was easy to set up and so informative. Andrew explained everything to my wife and I, made sure we understood exactly what work they would be doing and how that would impact us. There was a charge for the initial diagnosis and tuneup, but it was much cheaper than other quotes from the area. They offer interest-free financing, which is great. be confident when reaching out to capital city, they might be the best local option in Richmond.

Had a great experience with Jake. He found several issues with our HVAC unit / ducting that another company installed in 2024 and we truly appreciated his thoroughness and attention to detail. Looking forward to utilizing Capital City Comfort Solutions for more work in our home.

Great experience with Capital City. Vito came out at 3:45 on a Friday, assessed the issue, got the parts, and fixed my HVAC by 6. We appreciated his extra effort to make sure we had A/C before going into the weekend. Vito is a definite asset to the company!

Jake did a great job explaining what services he would be providing for my central air tune up. He was patient knowledgeable and polite. I always recommend Cap City to my friends and family.

Tobin Fitch was on time and very efficient. Capital City always does a thorough job. I also had electricians come out with Capital City and they did a home safety check. Tanner and Hayden were great. I highly recommend using Capital City Comfort and Solutions. I have been using them since 2018.

Tobin was great! He came out and did my HVAC tune up! He took his time and was very informative about what he was doing and his findings and recommendations! Top notch customer service!

Excellent service! Our technician, Jake, arrived as expected, was super friendly, and did a great job. 10/10 would recommend!

If I could give a "10" I would. Capital City provided superb service. They were always on time, worked very hard in the height of the heat we had this summer. The installation of my new Carrier looks beautiful. They were very careful, courteous, hardworking, and took the time to call attention to several things that the other companies I talked to did not mention. If you want the best HVAC company in Richmond, I would highly recommend Capital City, which I have already to several people.

Tobin was fantastic. Very friendly and knowledgeable

Jake was here for our maintenance. He is always professional and efficient as well as thorough and explains things well.

Rob, Steven, and Hunter were polite and professional. Before the install, Rob delivered temporary window A/C units to help us sleep until the date of the install. The day of the install Steven and Hunter were punctual and even texted me to let me know they were on the way. They replaced components of my A/C and furnce systems and cleaned up after themselves after the work was completed. They provided photographs of their completed work in my attic. Additionally they walked me through the new aspects of their system, provided explanations and answered questions. They also left user and maintenance manuals and warranty documentation. As HVAC costs go, Capital City is always reasonable, and ensure I'm satisfiedbefore I leave. I highly recommend capital city comfort solutions!

Great experience with these guys ever since we began using them. Honest and upfront with pricing, arrive when they say they will and clean everything up when done. Jake has helped us several times and we couldn’t be happier.

Firstoff, I know for myself that Capital City Comfort Solutions cares about their customers. No company that I've interacted with has shown so much concern pertaining to residential matters.

My home's electrical meter needed to be reattached, the electrical manager Robert was understanding and compassionate when I explained to him my dismay in being ghosted by 7 or 8 other companies, resulting in an unnecessary delay. He assured me that Capital City Comfort Solutions would not ghost me. I appreciate that Robert was a man of his word. After one month of frustration and agony, my troubles were finally over! It really helped that Robert was professional, but his friendly, jovial personality, and radio personality type voice made me feel comfortable.

Jacob went to assess the situation the
next morning. He was professional, patient, thorough, courteous, understanding and knowledgeable. Jacob also perused the property for future projects. He provided me with a very reasonable quote and I breathed a sigh of relief and engaged in a mental jig. Jacob and Robert also assisted in communicating with Dominion Power to ensure that they do what was needed to be done on their end.

Noah is the technician that made my day. He was also professional and a such a sweetheart. Despite the extreme heat, he got the job done in record time, texted pictures and processed payment. I am not sure if anyone assisted him, but Noah didn't complain, though I was genuinely concerned about the heat/humidity.

Worth mentioning is Julia (office staff/manager). She was very pleasant and mannerable. She truly set the tone for the company.

I refer to Robert as the friend I never met and whenever I have future electrical needs, I will not hesitate to call him. This is my go-to company....period, point, blank.

I called the company on 24 July and the mission was completed on 28 July. I literally cried. They also sent texts every step of the way.

Do yourself a favor, skip all the riff raff and call Capital City Comfort Solutions. They won't let you down!

Submitted by Leslie Fitzpatrick

Jake was absolutely amazing. Personable, kind, and knowledgeable. Can't reccomend enough!!

Tobin did a great job. He was very professional and informative. He explained what had happened. Showed me the parts that malfunctioned and what needed to be done to fix it. He quoted me a price that I thought was fair and reasonable. I now have a new company to call when I have a cooling or heating problem.

Capital City replaced our aging hvac system with a new unit. From the free estimate to final installation, we couldn't be happier with Andrew and his team. Professional, efficient, and reasonable. I feel they went above and beyond our expectations. So happy to have found a reliable and locally owned company. Will continue to call on them for our "Comfort solution" needs. Thanks again!!

Tanner and Hayden are absolutely amazing! My breaker box needed to be completely replaced as multiple breakers melted/caught fire and the box was rusting.
These guys went and got everything needed to replace every part and stayed outside until the entire job was done.
They cleaned up their entire work area and made sure everything was working perfectly.

Hands down, cannot recommend enough. If you want to have a job done correctly the first time, go with Capital City. You won’t be disappointed.

Tanner resolved my electrical issue in under 10 minutes. He was courteous, professional, and kept me informed throughout the process. I truly appreciated his clear communication and prompt service. I’d gladly recommend him to others and wouldn’t hesitate to book him again in the future

Tobin took great care of my situation. Called to let me know when he was coming, assesed the issue quickly, explained the options and pricing and completed the job quickly. Great overall service!!

Hunter and Vito did an install for me today and I'm very happy with the customer service, professionalism and work that they did. I highly recommend them.

Tobin was thorough and very friendly. Took the time to explore and look things through and shared his insights. Very professional and friendly.

Tanner was like all the electricians I have used with this company, professional ,efficient, and pleasant.

Tobin is a fantastic tech. He is friendly, professional, and respectful. He showed me everything he did and explained the process

Andrew Penner needs a raise and a promotion. He was very hospitable and informative on our AC needs. There was no fluff, or over estimate. He connected well with us authentically and ensured all of our inquiry was resolved .

Thanks Capital City Comfort! We will be using your services again.

Tobin was terrific!!! Very professional and personable and made me feel super comfortable with diagnosing my emergency issue in 4th July and giving me an honest quote and fixing my issue promptly!! I look forward to working with him for my semi-annual maintenance. So glad I chose Capitol City!!

Tobin arrived promptly and with a smile, even on a holiday. He quickly diagnosed our problem and took action to stop further damage until the overall fix can be done. We always appreciate his great attention to every detail. He is an asset to Capital City.

Tobin did a great job and came out on the fourth of July and repaired our AC unit quickly and with a smile. Thanks!

Tanner and Jacob did some electrical work and replaced 4 lights both indoor and outdoor. They were both professional, kept me informed, cleaned up after completion and did an overall excellent job. I would not hesitate to use them again.

Heat pump failed on hot July day during a heatwave. Brett arrived in the afternoon and quickly solved the problem replacing a capacitor on a 2021 Trane. House began to cool and humidity fell. Brett was very professional. I'd recommend this company because of their expertise and reasonable pricing. Problem solved!

I called capital city and they said they should be able to get out by the end of the day. Got a call an hour later that they were on their way and they got the AC up and running for a reasonable cost. Jake the repair tech was very helpful and answered all of my questions.

Tanner was very nice and affirmative about his. Would use him again when I have more work to be done

Tobin was our service tech. Absolutely wonderful. We have been with Capital City Comfort Solutions for several years. Wouldn't think about switching companies. They've earned our business with not only excellent workmanship, but their front office and management are in tune with superb customer service. Excellent.

Vito and Zach were very professional and diagnosed our issue and restored my upstairs AC quickly! I would absolutely recommend Capital City to anyone needing AC repair!!

Vito was great polite, good at explaining, and finished quickly.

I had Capital City Comfort Solutions install a 3-zone mini split system in my new home in the Fan. They were recommended to me by someone due to their superior customer service and knowledge on mini split installations. Capital City was quick to take on the job and helped design the right solution for my home. There were a few issues that came up during the installation process that led to the system not working properly and the heads of the system were throwing error codes. After sharing my complaints, they responded with urgency and came out to my property to correct the issue and make things right. That effort went a long way in repairing what otherwise could have been a less than 5-star experience. I will certainly work with them in the future.